{"id":2722,"date":"2022-05-18T12:12:50","date_gmt":"2022-05-18T10:12:50","guid":{"rendered":"https:\/\/ceramicascatalino.com\/contact\/"},"modified":"2024-06-26T14:29:47","modified_gmt":"2024-06-26T12:29:47","slug":"contact","status":"publish","type":"page","link":"https:\/\/ceramicascatalino.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2722\" class=\"elementor elementor-2722 elementor-2689\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-425987aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"425987aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-498c1eb6\" data-id=\"498c1eb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-489b5880 elementor-widget elementor-widget-heading\" data-id=\"489b5880\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c13444 elementor-widget elementor-widget-text-editor\" data-id=\"5c13444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do not leave with doubt! If you have any questions about our bricks and tomettes, do not hesitate to contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1ca06c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7e1ca06c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:%20info@ceramicascatalino.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>info@ceramicascatalino.com <\/strong><br> We will respond within 48 hours of receiving your email.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:%20+34644629003\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong> (+34) 644 629 003 <\/strong><br>Monday to Friday, from 9 a.m. to 6 p.m.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/goo.gl\/maps\/cRRGn1DN1Vygzu8D7\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Visit Us<\/strong><br>Diseminado Real Alto 474 V\u00e9lez-M\u00e1laga (M\u00e1laga)<br>Monday to Friday, from 9 a.m. to 6 p.m.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-56b18d\" data-id=\"56b18d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ead5627 elementor-widget elementor-widget-shortcode\" data-id=\"2ead5627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2757-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2757\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2722#wpcf7-f2757-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-gtm4wp-form-name=\"Contact Form - Home new\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2757\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2757-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex_\">\n\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label><br \/>\n<label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<div class=\"flex_\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-132\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-132\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the <a href=\"\/privacy-policy\/\">Terms of Privacy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send message\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44b5ad08 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44b5ad08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65e478da\" data-id=\"65e478da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34544c3b elementor-widget elementor-widget-heading\" data-id=\"34544c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c79004a elementor-widget elementor-widget-text-editor\" data-id=\"1c79004a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\" style=\"text-align: center;\">CHECK OUR FREQUENTLY ASKED QUESTIONS!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-280cc9d3 elementor-widget elementor-widget-shortcode\" data-id=\"280cc9d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t<div id=\"qaef-2680\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Shipping\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\"><li><strong>What are the delivery times?  <\/strong>We could differentiate between two types:<ul><li><strong>Products in stock: <\/strong>In this case we would prepare the order for shipment and you could have it at your destination within 7 days (for domestic shipments in the peninsula).<\/li><li><strong>Products on request: <\/strong>Most of our products are made to order, so it takes time to get them. Since the entire <strong>\n  <a href=\"https:\/\/ceramicascatalino.com\/en\/we\/\" target=\"_blank\" rel=\"noreferrer noopener\">handmade process<\/a>\n<\/strong> (including the air drying of the pieces) we would be talking about 35\/40 days during spring\/summer and about 45\/50 days in autumn\/winter.<\/li><\/ul><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>Do you ship internationally? <\/strong>Yes, you can contact us via email at <a href=\"mailto:info@ceramicascatalino.com\">\n  <strong>info@ceramicascatalino.com<\/strong>\n<\/a> and we will help you to get prices for your shipment.<\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>How is the pallet packaged?  <\/strong>Orders are transported on European pallets with a maximum weight of 800 kg. Depending on the type of parts ordered, they will be wrapped with wooden frames around them or strapped and wrapped in film (don&#8217;t forget to recycle it once used!).<\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-2676\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Maintenance of terracotta floors\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\">\n<li><strong>   <strong>How should the product be maintained? <\/strong> <\/strong>Take a look at our blog post &#8220;Maintenance of terracotta floors&#8221; (insert link) and if you still have any doubts, please <strong><a href=\"https:\/\/ceramicascatalino.com\/en\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact us<\/a> <\/strong>no problem.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-2677\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Product\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\">\n<li><strong>Can tiles and bricks be used outdoors?  <\/strong>Yes, they can be used without any problem. We always recommend treating the parts so that they are better protected. You can contact us using the form above or see here the steps to follow.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Can bricks be used for fireplaces or barbecues?  <\/strong>Yes, our 25x12x3cm and 25x12x5cm bricks can be used to build both fireplaces and barbecues.<\/li>\n\n\n\n<li><strong>Is the terracotta resistant to frost?  <\/strong>Yes, our bricks and tiles are frost resistant and are tested for CE marking.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-2679\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Orders\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\"><li><strong>Is a minimum order required?<\/strong>  It is not necessary to order a minimum quantity. All orders, regardless of size, are important to us.<\/li><li><strong>Is it possible to request samples of your products?<\/strong>  Of course! Write to us at <a href=\"mailto:info@ceramicascatalino.com\">\n  <strong>info@ceramicascatalino.com<\/strong>\n<\/a> with the samples you would like to receive and we will send them to you. You will only pay for shipping to your destination.<\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-2673\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Returns\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\">\n<li><strong>Are returns accepted?  <\/strong>Since most of our products are made to order, we do not accept returns. We always recommend asking for samples to check in person that what you are ordering is really what you are looking for.<br>For the tiles that we usually have in stock, we could accept a return depending on the specific case, being at the customer&#8217;s expense the freight of the return of the order to our facilities.<br>If you have any questions, write to us at <a href=\"mailto:info@ceramicascatalino.com\">info@ceramicascatalino.com<\/a> and we will help you.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Can I return tiles that have already been installed?<\/strong>  Once the tiles have been installed, no returns are accepted.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>My order has arrived damaged, how do I proceed? <\/strong>Contact us as soon as possible via email <a href=\"mailto:info@ceramicascatalino.com\">\n  <strong>info@ceramicascatalino.com<\/strong>\n<\/a> or by phone at <strong>(+34) 653689715<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Can I return my leftover tiles?  <\/strong>Most of our products are made to order, so we do not accept returns. Only in the case of tiles in stock, the specific request would be analyzed and in case of acceptance, shipping costs to our facilities are borne by the customer.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Do not leave with doubt! If you have any questions about our bricks and tomettes, do not hesitate to contact us. info@ceramicascatalino.com We will respond within 48 hours of receiving your email. (+34) 644 629 003 Monday to Friday, from 9 a.m. to 6 p.m. Visit UsDiseminado Real Alto 474 V\u00e9lez-M\u00e1laga (M\u00e1laga)Monday to Friday, &#8230; <a title=\"Returns\" class=\"read-more\" href=\"https:\/\/ceramicascatalino.com\/en\/faq\/returns\/\" aria-label=\"Read more about Returns\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2722","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":17,"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"predecessor-version":[{"id":4235,"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/pages\/2722\/revisions\/4235"}],"wp:attachment":[{"href":"https:\/\/ceramicascatalino.com\/en\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}